Author Topic: "beat expectations"  (Read 6283 times)

Offline Takashi

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"beat expectations"
« on: August 08, 2015, 07:52:19 am »
I'd appreciate it if you could help me with the third sentence.

"Our expectations often affect how we feel about waiting in line. Uncertainty magnifies the stress of waiting, while feedback in the form of expected wait times and explanations for delays tends to improve the experience. And beating expectations improves our mood. That is why Disney, the acknowledged master of human psychology, overestimates wait times for rides, so that guests are pleasantly surprised when they get on a popular attraction ahead of schedule. "

Could you tell me if "beating expectations" here means people do not have to wait longer than expected, as in the following example of Disney Land.  I have always thought "beat expectations" means that the number or amount turns out to be larger than expected, but as in this passage, could it mean the number or amount proves to be smaller than expected?

The phrase "beat expectations" is translated as "uwamawaru" in Japanese, and "uwa" always means "upward," so I might have gotten a preconceived idea about this phrase.

Thank you very much.

Takashi

Offline admin

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Re: "beat expectations"
« Reply #1 on: August 08, 2015, 09:26:01 am »
Getting or achieving more than we had expected
Best wishes,

Duncan Baker
http://www.lydbury.co.uk

Offline Takashi

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Re: "beat expectations"
« Reply #2 on: August 08, 2015, 05:39:29 pm »
Thank you very much, Mr Baker!
The meaning is clear now.

Takashi